TJ Fashion (UEN: 53531079W) Official Guide
1. Ordering & Account Setup
1. How do I create an account?
Register via the account icon at top right using your email address.
2. Can I place an order as a guest?
Yes, guest checkout is supported with tracking via Order ID and email.
3. What benefits do registered accounts get?
Access to an account dashboard, saved details, and active coverage tracking.
4. How do I modify or cancel an order?
Contact support@tjfashion.store within 24 hours of payment, strictly before order fulfillment begins.
5. Is my personal data secure?
Yes, all customer data strictly complies with Singapore PDPA standards.
TJ Fashion (UEN: 53531079W) Official Guide
2. Product Range
1. What types of products do you offer?
We offer durable workwear, utility cargo pants, and casual denim built for construction, logistics, warehousing, and everyday wear.
2. Are your products pre-made or customizable?
All garments are off-the-shelf and ready-made in fixed sizes—we do not offer custom tailoring or modifications.
3. Are your pants suitable for active job sites?
Yes, they feature flex knee panels and utility zipper pockets designed for durability and movement.
4. Do you offer safety boots or PPE?
We currently focus on utility pants, with future plans to expand into steel-toe boots and high-visibility PPE.
5. Is there a minimum order quantity (MOQ)?
No, there is zero MOQ. You can buy individual items or place larger orders.
TJ Fashion (UEN: 53531079W) Official Guide
3. Payments, Invoicing & GST
1. What payment methods do you accept?
We accept PayNow SG, Visa, Mastercard, and GrabPay via secure online checkout powered by Stripe.
2. Is GST charged on purchases?
No. TJ Fashion is non-GST registered, so all listed prices are nett with zero hidden taxes added at checkout.
3. Do you issue official invoices?
Yes, automated electronic invoices are emailed upon payment under UEN 53531079W as official receipts/invoices.
4. Is Cash on Delivery (COD) or cheque accepted?
No, all orders operate strictly on a digital, prepaid basis.
5. What currency is used for billing?
All prices are quoted and charged strictly in Singapore Dollars (SGD).
TJ Fashion (UEN: 53531079W) Official Guide
4. Shipping & 5-Day Delivery SLA
1. What is the delivery timeframe and SLA?
All Singapore orders are processed and delivered to your doorstep within 5 business days.
2. How much is the shipping fee?
Delivery is FREE for orders locally in Singapore.
3. How do I track my delivery?
A tracking link is sent via email or WhatsApp (+65 8644 9330) as soon as your parcel is dispatched.
4. What areas are covered for delivery?
We deliver islandwide across mainland Singapore and Sentosa (excluding PO boxes, military bases, and restricted zones).
5. What if I am not home during delivery?
The courier will re-attempt delivery or contact you directly to arrange a safe drop-off.
TJ Fashion (UEN: 53531079W) Official Guide
5. 30-Day Returns & 120-Day Warranty
1. What is your return policy?
We offer a 30-Day Money-Back guarantee for unused, uninstalled, and unaltered items in original packaging, starting from delivery date.
2. What does the 120-Day Local Warranty cover?
It covers manufacturing defects and mechanism failures with free spare Products or 1-to-1 exchange (no cash refunds after Day 30).
3. What if a warranty replacement is out of stock?
We resolve claims via a free equivalent upgrade, 100% store credit, or a full cash refund.
4. How do I submit a return or warranty claim (RMA)?
Take photo/video proof of the defect and email support@Ttjfashion.store with your Order ID for verification within 24 hours.
5. How long do refunds take to process?
Approved refunds are credited to your original payment method within 7 to 14 business days.