30-Day Returns & 120-Day Local Warranty
Coverage officially begins on the exact delivery timestamp provided by our courier. Managed by TJ Fashion (UEN: 53531079W).
30-Day Money-Back
Starts on delivery confirmation date. Unopened, uninstalled, and unaltered items qualify for a full refund. Please inspect within 30 days.
120-Day Local Warranty
Starts on delivery confirmation date. Covers manufacturing defects, gear mechanisms, and transit damage out of the box (No cash refunds after Day 30).
Coverage Terms & Compliance Rules
120-Day Warranty Scope vs. 30-Day Refund Rules
Days 1–30: Eligible for cash refund or return if item is unused and packaging is intact.
Days 31–120: Strictly covers manufacturing defects and gear mechanism failures. We provide free spare part dispatch or 1-to-1 exchange. No cash refunds are issued after 30 days.
Out-of-Stock Warranty Protection (Replacement Fallback)
If a required replacement part or unit is out of stock or discontinued during the 120-day period, TJ Fashion resolves the claim via:
1. Free Upgrade: An equivalent or higher-spec in-stock model at no extra charge.
2. Store Credit: 100% store credit voucher with no expiration.
3. Full Refund: 100% cash refund if no suitable replacement can be provided.
Covered vs. Excluded (DIY Protection)
Covered (Factory Defect/DOA): Jammed mechanisms or defects reported within 30 days with photo/video proof.
Excluded (DIY Damage): Damage from incorrect drilling, dropped units, or self-measurement errors. Low-cost replacement spare parts are available upon request.
Product Conditions & Refund Rules
Items must be unused, unwashed, and unaltered in original packaging. Freight fees are non-refundable for change-of-mind. Approved refunds are credited back to the original payment method within 7 to 30 business days. Unauthorized walk-ins are not accepted.
4-Step Photo/Video RMA Process
- Record: Take a 10-second video/photo showing the mechanism issue or defect clearly.
- Submit: Email support@TJ FASHION.shop with your Order # and proof of purchase.
- Verify: SG support team verifies coverage and approves RMA within 24 hours.
- Resolve: Fast local spare part dispatch, 1-to-1 exchange, store credit, or refund processed within 7–30 business days.